These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at Dtodiji.com (together or individually “Service”) operated by Dijiteol Tech Origin Private limited
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at (customer care) so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.
2. Communications
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at
3. Purchases
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.
5. Refunds/Return
Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Dtodiji.com.
If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with Dtodiji through Dtodiji.com Home Services. Subject to Dtodiji.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Dtodiji shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as “non-returnable” on the product detail page cannot be returned.
No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, a refund may be issued to you.
To know about the Return window for Dtodiji Business orders, please visit here. www.Dtodiji.com
Note: If you’ve received a returnable product in a damaged/defective condition, you can contact us within 3 days from the delivery of the product.
Non-Returnable Categories:
Ganpati Items
Decoration Lights
Diwali Products
Exception:
Products in the above categories are eligible for return only if they are damaged or not functioning properly. The following conditions apply:
Damage Reporting: Customers must report any product damage to the Dijiteol Tech Origin Private limited within 24 hours(1 day) of receiving the product.
Photo Evidence: Customers must provide a photo of the damaged product when reporting the issue.
Functionality Issues: If the product does not function as described, customers must provide a video and explanation of the issue to the Dijiteol Tech OriginProprietor.
Which items are eligible for a Free Replacement?
Fulfilled by Dtodiji items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements. If an eligible item is out of stock from the same seller, it maynot be replaced. Only a refund against the returned item may be issued.
What are the conditions for Free Replacement?
Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
Item received is physically damaged;
Item received has missing parts or accessories;
Item received is different from their description on the product detail page on Dtodiji.com; or
Item received is defective/does not work properly.
Note:
A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
If your item is “Seller-Fulfilled,” A replacement can only be created if the product is available with the same seller. In case, the product is not available with the same seller, please “Contact Seller” from “Your Orders” to request a refund.
Products on Dtodiji.com will have return/replacement option:
Subject to return/replacement policy provided on the product description, the user will be allowed to replace an already purchased product, if the said product is eligible for return/replacement.
The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
The user will be eligible for return/replacement of the product if the product received is defective, damaged, wrong or incomplete due to seller’s fault or if the user has received the wrong product.
Return Reason Category
Actual Return Reason
Wrong Product
Wrong Size Delivered
Same product in different colour
Completely different product from the product shown
